RMA PROCEDURE

1. Product Warranty

All RouterBOARDs, miniPCIs bought from Digital Cipta Solusindo (DCS) are eligible of 1(one) year limited warranty from factory defect.
Warranty are void for the following cause of damaged:
1.1. Damaged caused by Electricity Spike
1.2. Damaged caused by Lighting
1.3. Damaged caused by unproportional use, settings and installation.
1.4. Damaged caused by water drops or circuitry short

These can be i.e:

applying/setting transmit power far beyond the default setting, activating wireless radio without connecting to the appropriate antennas, activating wireless radio connected to the wrong frequency antennas

Products such as wireless accessories: Power Adaptors, Insulators, Passive PoE, and Antennas are eligible of 1(one) week limited warranty.

2. Policy of Warranty

2.1. If the product are damaged on the first 3(three) months of warranty, DCS will do an one to one replacement with no question asked, as long as the stock of the same type of product is available.

2.2. If the damaged product found to be eligible for the warranty claim after (3) three months of warranty, DCS will do an one to one replacement, as long as the stock of the same type of product is available.

If the stock is not available at the time of warranty claim, DCS will receive the damaged product first, and the customer have to wait for the arrival of the next shipment of a new product. As soon as the new product of the same type are available, DCS will replace the damaged one with the new one.

DCS reserve the right to reject all of the warranty claim from its customers if its found that the products are damaged by causes mentioned on point No.1.1 thru 1.4., with the exception of first 3(three) months of warranty.

The mentioned Product Warranty and Policy of Warranty above are applicable to all customers of DCS from local Indonesia and international.